RETURN & REFUND

To return or exchange a product please email us the order number with product codes to info@shriorionjewels.com or shriorionjewels@gmail.com within 24hrs of receiving the product and we will help you with the process for next course of action. You can call us on +91-7303027991 on Monday to Saturday between 11pm -7pm.

Steps To Making A Return:

• Please inform us within 3 days of receipt of order.

• Before we arrange for your damaged/improper product to be returned to us, you are required to send us a Video of unpacking package.

• Products can be returned within 5 days from the time of receipt of goods at customer’s end, only if goods are found in damaged or defective condition.

• Upon receiving the returned product, we will inspect it to ensure it meets our return policy criteria.

Criteria for Return:  

• The items should be unused.

• The packaging should have the original invoice, packaging and tags in place. Items without tags will not be accepted.

• There should not be any scratches or abnormalities on the surface of the product.

• Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

• Any jewellery not in its original condition will not be considered eligible for return.

• Refunds will only be made after we have received the shipment in its original packaging.

• The refund amount will exclude any shipping charges, which are non-refundable.

• Refunds shall be processed once the products have been received back at our designated location in unused condition with the tags intact. Usually, it takes 10-15 days for refunds to reflect in your bank account.

Return Shipment Process:

To return your order, please keep the package ready and include the original invoice. Contact us and we will arrange a return shipment for you. Please address all returns to:

Shri Orion Jewels

258, Felecita Tower, Mahagun Moderne, Sector-78, Noida -201301
Uttar Pradesh

Refunds Will Be Done In The Following Case:

• Genuine quality issues.

• Packages lost in transit.

• In case we discover that a wrong item has been shipped to you.