RETURN & REFUND
To return or exchange a product please email us the order number with product codes to info@shriorionjewels.com or shriorionjewels@gmail.com within 24hrs of receiving the product and we will help you with the process for next course of action. You can call us on +91-7303027991 on Monday to Saturday between 11pm -7pm.
Steps To Making A Return:
Please inform us within 3 days of receipt of order.
Before we arrange for your damaged/improper product to be returned to us, you are required to send us a Video of unpacking package.
Products can be returned within 5 days from the time of receipt of goods at customer’s end, only if goods are found in damaged or defective condition.
Upon receiving the returned product, we will inspect it to ensure it meets our return policy criteria.
Criteria for Return:
The items should be unused.
The packaging should have the original invoice, packaging and tags in place. Items without tags will not be accepted.
There should not be any scratches or abnormalities on the surface of the product.
Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
Any jewellery not in its original condition will not be considered eligible for return.
Refunds will only be made after we have received the shipment in its original packaging.
The refund amount will exclude any shipping charges, which are non-refundable.
Refunds shall be processed once the products have been received back at our designated location in unused condition with the tags intact. Usually, it takes 10-15 days for refunds to reflect in your bank account.
Return Shipment Process:
To return your order, please keep the package ready and include the original invoice. Contact us and we will arrange a return shipment for you. Please address all returns to:
Shri Orion Jewels
258, Felecita Tower, Mahagun Moderne, Sector-78, Noida -201301
Uttar Pradesh
Refunds Will Be Done In The Following Case:
Genuine quality issues.
Packages lost in transit.
In case we discover that a wrong item has been shipped to you.